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Customer Support


Context Help

If you feel lost inside our Control Panel, the very first step you should take is to click the Help button, which is present on each and every page. A pop-up menu will show up. It comprises exhaustive information about all the actions that you can carry out on that particular page. Each pop-up menu opens on the very same page so that you can quickly return to your work.

Video Tutorials

We have a huge library of educational videos illustrating how to work with our hosting Control Panel. They're made for those of you who want to see how things are being done instead of only reading articles. In this way, everyone can swiftly become familiar with our web hosting Control Panel by simply watching our step-by-step tutorial video clips.

F.A.Q.

If you can't find the answer you are looking for, take a glimpse at our extensive FAQ database, which comprises questions asked by real clients and provides practical solutions. We periodically "revamp" our FAQ section with new articles in an attempt to encompass all the new additions and innovations related to our hosting platform.

Ticketing System

If you still can't find the answer you searching for in the Frequently Asked Questions section either, you can touch base with our excellent team of technical support engineers available 24/7 and ready to help you with any query. Each support ticket you submit will be replied to in less than 60 minutes (the average response time being approximately 20 minutes), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 164612

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com